1. Who are we?

Milmas Transport Service (“Milmas”, “we”, “us”) processes personal data when you visit our website, contact us or use our services.
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Contact details‍

• E-mail: planning@milmas.be‍
• Telephone: +32 3 501 38 30
• Company number: BE0650.768.050
• Address: Woestijnstraat 13, Bornem 2880 Antwerp Belgium

2. What personal data do we collect?

Depending on your interaction with us, we may process the following data:
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• Contact details: name, email address, phone number, company name
• Contents of your request: messages, requests for quotes, planning/transport information that you send yourself
• Technical data: IP address, browser and device data, visit statistics (via cookies/analytics if you agree)

3. Why do we process that data?

We use personal data to:
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• Contact & follow-up of questions, quotes and agreements
• Performance of services (planning, communication, administrative follow-up)
• Improvement of the website and user experience (analytics, with permission only where required)
• security and preventing abuse

4. Legal basis (why are we allowed to process this?)

We process personal data based on:
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• consent (e.g. marketing/analytics cookies)
• Necessary for the execution of an agreement (e.g. transport service/quote)
• Legal obligation (e.g. accounting/tax obligations)
• Legitimate interest (e.g. basic website security, answering questions)

5. Cookies

We use cookies and similar technologies to:
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• Making the website work properly (essential)
• Collect statistics (analytics — if you agree)
• Possibly to support marketing (if you agree)

6. Do we share information with third parties?

We only share personal data when necessary, for example with:
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• IT/hosting providers and suppliers that support our website or email
• Analysis tools (e.g. analytics) with permission only where required
• Government agencies if required by law

7. How long do we keep your data?

We do not keep data longer than necessary:
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• Contact requests/quotes: max. [e.g. 24 months] after last contact (unless an agreement follows)
• Customer and billing details: according to legal retention periods (e.g. accounting)
• Website data/cookies: according to the duration specified in the cookie policy

8. Your rights

We do not keep data longer than necessary:
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• inspection, correction, deletion
• restriction whether objection against processing
• transferability (where applicable)
• withdrawal of consent (e.g. cookies) without prejudice to previous processing

You can request this via: planning@milmas.be.
You also have the right to file a complaint with the Data Protection Authority (GBA).We do not keep data longer than necessary:

9. Security

We take appropriate technical and organizational measures to protect your data (including access control, secure systems and updates where relevant). We do not keep data longer than necessary:

10. Changes

We may change this privacy policy. The latest version is always on this page.